Jum99 is committed to protecting the privacy and personal data of every Malaysian member. This policy transparently explains how we collect, use, store, and safeguard your information.
This Privacy Policy is issued by jum99 ("the Company", "we", "us") and applies to all users and members who access the jum99 platform in Malaysia. This document outlines our commitment to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
We recognise that privacy is a fundamental right. When you entrust jum99 with your personal data during registration, deposits, or use of the platform, we take full responsibility for ensuring that data is handled securely, fairly, and transparently.
By using the jum99 platform or registering as a member, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of the jum99 platform and contact us to delete your account.
Jum99 only collects data that is strictly necessary to provide our services safely and effectively. The following are the categories of data we collect:
| Data Category | Sample Information | Requirement |
|---|---|---|
| Identity Data | Full name, date of birth, IC / passport number | Mandatory (KYC / Age Verification) |
| Contact Data | Email address, Malaysian phone number, address | Mandatory (Registration & Communication) |
| Financial Data | Bank account number, eWallet details (TNG, GrabPay, DuitNow) | Mandatory (Deposit & Withdrawal) |
| Gaming Data | Betting history, games played, wins/losses | Mandatory (Game Integrity) |
| Technical Data | IP address, device type, browser, operating system | Automatic (Security) |
| Cookie Data | User preferences, login sessions, analytics data | Optional (User Experience) |
We do not collect sensitive data such as medical information, political views, or religious beliefs, unless you voluntarily disclose such information when communicating with the jum99 support team.
The data we collect is used exclusively for the following legitimate and stated purposes:
Jum99 continually invests in robust security infrastructure to protect your personal data from unauthorised access, damage, loss, or inadvertent disclosure.
The technical and organisational security measures we employ include:
Data Retention Period: jum99 retains members' personal data for as long as necessary to fulfil the original purpose of collection, or as required under applicable Malaysian law (typically a minimum of 7 years for financial records for AML compliance purposes).
Jum99 does not sell, rent, or trade members' personal data to third parties. However, in the course of legitimate business operations, we may share data with the following selected parties on a limited basis:
All jum99 third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we have agreed upon. They are not authorised to use your data for their own purposes or disclose it to any other party.
Jum99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may significantly affect the functionality of the jum99 platform.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by jum99:
To exercise any of the rights above, please contact the jum99 Data Protection Officer by email at privacy@jum99.ws. We will process your request within 30 working days from the date of receipt. In complex cases, this period may be extended by up to 60 days with notice to you.
Jum99 is an online gambling platform intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will:
If you believe that a minor under the age of 18 has registered an account on jum99, please contact us immediately at support@jum99.ws or via Live Chat.
Jum99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements, or the evolution of our services.
When we make material changes to this policy, we will:
Continued use of the jum99 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and discontinue use of jum99's services.
If you have any enquiries, concerns, or requests regarding this Privacy Policy or how jum99 handles your personal data, please reach us through the following channels:
We are committed to responding to all privacy enquiries within 5 business days. For cases requiring further investigation, we will notify you within that period with an estimated resolution timeline.
This Privacy Policy is version 3.1, effective from 1 January 2026. It supersedes all previous versions of the jum99 Privacy Policy.
Concrete measures we take to ensure the personal data of our Malaysian members is always protected
All data transmitted between your device and jum99's servers is encrypted to the 256-bit SSL standard — the same level of encryption used by Malaysia's leading banking institutions to secure online transactions.
The jum99 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your rights as a data subject and ensure all data processing is carried out lawfully and transparently.
Jum99 has never and will never sell, rent, or share members' personal data with advertisers or third-party marketing companies. Your data belongs to you — we use it solely to provide the services you signed up for.
You have the right to access, correct, or request deletion of your data at any time. We provide a straightforward, transparent process for you to manage your jum99 personal data yourself — no unnecessary red tape.
Your data is only retained for as long as is strictly necessary. Once an account is closed, data that is no longer required for Malaysian legal compliance will be securely deleted in accordance with jum99's strict data disposal policy.
Jum99 undergoes regular penetration testing and independent security audits conducted by qualified, third-party cybersecurity firms. Findings are used to continuously strengthen our data protection systems.
Your privacy is our priority. Register with jum99 today and enjoy a Welcome Bonus of up to RM1,000, with the assurance that your personal data is fully protected in accordance with Malaysian PDPA standards.